Refund policy

RETURNS & REFUNDS

Last updated: September 5, 2026

HAIR ACCESSORIES, OBJECTS & HAIR PRODUCTS

For hygiene, sanitation, and product-integrity reasons, all hair accessories, objects, haircare products, and styling products are final sale. These items cannot be returned or exchanged.

If an item arrives damaged, defective, or incorrect, please contact hello@dustedbeauty.com within 14 days of delivery. Include:

• Your order number
• Photographs of the item and packaging
• A brief description of the issue

Approved claims may qualify for a replacement or refund.

APPAREL

Eligible apparel may be returned within 14 days of delivery.

To qualify for a return, apparel must be unworn, unused, and returned in its original condition and packaging. Items specifically marked “final sale” cannot be returned or exchanged.

To initiate a return, email hello@dustedbeauty.com within 14 days of delivery with your order number and reason for the return. Please wait for return instructions before shipping the item.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

REFUNDS

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or credit-card provider may require additional time to post the refund.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order upon delivery. Claims for damaged, defective, or incorrect items must be submitted within 14 days of delivery.

Please allow 1–2 business days for Leticia Llesmin to review your claim. Approved claims may qualify for a replacement or refund.

LOST OR STOLEN PACKAGES

Leticia Llesmin is not responsible for packages marked as delivered by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the carrier to initiate a claim.

Customers are responsible for providing complete and accurate shipping information. Original shipping charges will not be refunded when an order is returned because an incorrect or incomplete address was provided.

Shipping addresses cannot be changed after an order has shipped.

DIGITAL GIFT CARDS

Digital gift cards are final sale and cannot be returned, exchanged, or redeemed for cash except where required by law.

CONTACT

For returns, damaged-order claims, or other order questions, contact:

Leticia Llesmin
Operated by DUSTED BEAUTY LLC
hello@dustedbeauty.com

Customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

This policy applies to purchases made through leticiallesmin.com. Leticia Llesmin is operated by DUSTED BEAUTY LLC.